CRAI Global Solutions
CRAI Global

Chatbots for WhatsApp and your website that answer customers instantly

Your customers message you at all hours and expect a quick reply. A well-built assistant answers the usual questions, takes orders, books appointments and, when a conversation needs a person, hands it to your team with the full context.

We build them with or without artificial intelligence. A guided flow with buttons is more predictable; with AI, the assistant understands open questions. We recommend what fits your case and explain why. The chat on this very site is a live example.

What is included

  • Official WhatsApp Business

    Connected through Meta’s official platform, so your number stays stable and does not get banned.

  • One shared inbox

    WhatsApp, Instagram, Facebook and website chat all land in the same place for your team.

  • Orders, bookings and quotes

    The assistant collects the details, saves them where they belong and confirms with the customer.

  • Handoff to a person

    When needed, the conversation moves to someone on your team without the customer repeating everything.

  • With or without AI

    Guided flows, AI trained on your business information, or a mix of both.

Who it is for

  • Businesses getting lots of repeated questions on WhatsApp or social media.
  • Clinics, practices and services that book appointments.
  • Restaurants and shops that take orders by message.
  • Teams that cannot keep up with messages after hours.

Timeline and cost

An assistant with FAQs and handoff to a person can be ready in a few weeks, including the WhatsApp connection. If it takes orders or bookings in your system, the timeline depends on that integration and we put it in writing.

How we work: contact, assessment, written proposal, staged execution and a measured result.

See the full process

Frequently asked questions

Can I keep my WhatsApp number?
In most cases, yes. We review your number and explain the options on Meta’s official platform before connecting anything.
Can the bot get things wrong?
A guided flow only answers what we define. With AI we limit the assistant to your business information and, if it does not know something, it hands the chat to a person.
Can my team reply too?
Yes. Every message arrives in a shared inbox where your team sees the conversations and can take over any of them.

Shall we talk?

Tell us about your case. The first conversation is free with no strings attached, and we answer plainly.

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